FAQ

Shubham Jewellers is one of the leading brand in Gold and Diamond jewellery – One of Asia’s largest manufacturers Gold and silver jewellery.
The company prides itself on its wide range of exquisitely crafted jewellery, using modern technology to produce the finest quality diamond jewellery for leading retailers around the world. We are suppliers to some of the leading retailers in India.
We also have our own state-of-the-art jewellery manufacturing units. This not only allows us to offer you competitive prices for products but also hundred’s of design options to choose from the latest of trends in Gold jewellery.
Demand Draft or Cheque payment - Issue a Cheque or DD. Call us on 07564-232-442 for details.
Direct Deposit Online - Transfer directly to our Bank account using your NEFT Facility after placing an order. Call us on 07564-232-442 for details.
Credit and debit cards are not acceptable right now, we are working on that.
We try to unite you with your new order as early as possible. Each order will be unique and is custom manufactured for you after you place an order and paid the whole amount. Normally, it takes about 7-10 working days from the day the order is placed for the product to be delivered to your doorstep. If you have a customized order, this time could vary. Call our Jewellery Manager on 07564-232-442 to know more.

How is my Jewellery shipped? Is it free?
We have tied up with multiple reputed logistics partners to deliver the Jewellery at your doorstep. Shipping and Delivery may chargeable for some special products.
Free for most of the products.

How is my Jewellery Packed?
Your Jewellery is packed in an attractive, tamperproof jewellery box and delivered in a weatherproof package.

How can i track my order status?
If you have an account on Shubhamjewel.com, you can track your order by logging into your account and click on the ‘My Order’s section.
Alternatively you can call us on 07564-232-442 or email us on support@shubhamjewel.com and we’ll be happy to update you.

Is it possible to return my purchase?
You don’t have to live with it! We have a hassle-free 15-day return policy.

Is 100% of the amount refunded?
Once your returned jewellery has been received and inspected by us, you will receive a call from our Jewellery manager confirming the return.

Is there an option of buy back?
We offer a Lifetime Buy Back option for all jewellery purchased on Shubhamjewel.com or any of our stores. A cheque equivalent to 85% of the exchange value will be sent to you within 7 working days.
For Gold Coins, a cheque equivalent to current gold rate less 3% will be sent.
We will mail you the invoice as soon you confirmed the receipt of the order.
or you can download the receipt from my account menu.